1) Service philosophy: Exceeding customer expectations, surpassing industry standards, and creating value through service.
2) Service tenet: Do everything for customers and create customer value.
3) Service objective: Faster, more reliable, and more satisfied
4) Service commitment: One phone call for immediate troubleshooting. Customers cannot be repaired, arrive within 24 hours within the province, arrive within 72 hours outside the province, repair at once, complete within one day, conduct one inspection, one training, and one follow-up visit.
5) The basic requirements of service awareness: self-awareness - acting within one's capabilities and adhering to one's duties; Understanding people - respecting guests and understanding their needs; Be meticulous - consider and start from details; Don't tire - customers are always right.
